Welcome to Castleroe Concrete Ltd

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Customer Service & Delivery Information

Customer Service, Shipping & Delivery FAQ

At Castleroe Concrete we strive to provide excellent customer service, advice and customer information. Below are the most frequently asked questions about our products, website and delivery. If you would like to discuss your requirements in more detail please telephone our office: 028 7035 2839 or email: info@castleroeconcreteltd.co.uk

We aim to respond to all enquirys the same business day.


Please click on a link below to view more information:



Shipping & Delivery Information
Delivery is made direct from our manufacturing warehouse at Castleroe Concrete by our carefully selected courier - DPD. When you place your order with Castleroe Concrete delivery cost of your items are automatically calculated during the checkout process. Purchases can also be collected in person - please contact us before placing your order if you wish to reserve your order and collect your products from us directly.


Online Privacy & Security
Castleroe Concrete Ltd take the privacy and security of your information seriously. All customer data is securely stored and encrypted. For a full breakdown of our Privacy and Security policy please click here.


Returns & Replacements
Sandra to complete. Please type your returns policy.


Ordering With Us
We have made the order process on our website as quick and easy as possible.
When you browse our website and find the product you would like to purchase, clicking on the 'Add To Cart' button will prepare the product for purchase. You can also order the amount you would like.
You then have the option of paying for your purchase by clicking on the 'Proceed To Checkout' button or you can continue to shop and return to this page later to pay for all your items at once.
The website will then ask your for your delivery and payment information - please follow the on screen instructions. Once your payment is completed, you will receive an email with a receipt for your purchase and confirmation of the delivery date.


Payment, Pricing & Promotions
Online Payments to Castleroe Concrete are processed by PayPal's secure payment system. Our payment solution is PCI and DSS compliant ensuring that your personal and payment information is secure at all times.
PCI-DSS stands for Payment Card Industry Data Security Standards, which is enforced to safeguard a customer’s payment information. By using PayPal you can pay for your products with almost all major credit and debit cards and also with your PayPal balance.


Viewing Orders / Using Your Account
Our customers have easy access to their accounts from every page on our website. If you forget the password, a link to reset the password is sent to the email address that is associated with the account.
To login to your account to view and order, click on the 'Log In' or 'My Account' links at the top of any page. You will then be prompted to enter your email address and password. When logged in you can view your current order and past order information. Another concenient way to view your order is by clicking on the 'Orders And Returns' link and if you know your order number you can type it in and view your order.


Updating Account Information
Once logged in to our website (see Viewing Orders / Using Your Account), you can update your delivery and personal information from your account profile.